Automatic Digital BP Machine

Troubleshooting FAQs

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What are the E1, E2, E3, E4 & 888 errors in BP Monitors?

The E1, E2, E3, E4 and 888 errors in blood pressure monitors are common errors that can occur for a variety of reasons:


E1 error: This error indicates that there is a problem with the cuff. The cuff may not be wrapped correctly, or it may be the wrong size for your arm. To fix this error, make sure that the cuff is wrapped snugly but not too tightly around your upper arm. You should also check to make sure that you are using the correct cuff size for your arm.


E2 error: This error indicates that there is a problem with the pulse sensor. The pulse sensor may not be able to detect your pulse, or it may be detecting a false pulse. To fix this error, make sure that your arm is still and relaxed while the monitor is taking your blood pressure. You may also want to try taking your blood pressure in a different location.


E3 error: This error indicates that there is a problem with the inflation system. The inflation system may not be able to inflate the cuff properly, or it may be inflating the cuff too much. To fix this error, try taking your blood pressure again. If the error persists, contact the customer service for assistance.


E4 error: This error indicates that there is a problem with the deflation system. The deflation system may not be able to deflate the cuff properly. To fix this error, try taking your blood pressure again. If the error persists, contact the customer service for assistance.


888 error: This error indicates that the monitor has detected an abnormal pulse rate. If you receive this error, it is important to consult with your doctor to rule out any underlying medical conditions.


If you are experiencing any of these errors, it is important to try to resolve the issue before taking your blood pressure again. Inaccurate blood pressure readings can be dangerous, so it is important to make sure that your monitor is working properly.



How do I take my blood pressure correctly?

To take your blood pressure correctly, follow these steps:


1. Sit quietly for at least 5 minutes before taking your blood pressure. 

2. Remove any tight clothing from your upper arm. 

3. Wrap the cuff around your upper arm, just above the elbow. The cuff should be at the same level as your heart. 

4. Press the start button on the monitor. 

5. Remain still while the monitor takes your blood pressure. 

6. Once the measurement is complete, the monitor will display your systolic and diastolic blood pressure readings.



How often should I take my blood pressure?

 How often you need to take your blood pressure depends on your individual circumstances. If you have high blood pressure, you may need to take your blood pressure several times a day. If you have normal blood pressure, you may only need to take your blood pressure once a week or once a month. Talk to your doctor about how often you should take your blood pressure.



What should I do if my blood pressure readings are high?

If your blood pressure readings are high, it is important to talk to your doctor. Your doctor can help you to develop a plan to manage your blood pressure and reduce your risk of heart disease and stroke

What are the common causes of inaccurate blood pressure readings?

The most common causes of inaccurate blood pressure readings are:


  • Using the wrong cuff size
  • Not using the cuff correctly
  • Activities right before taking a measurement
  • Incorrect body position or moving too much
  • Timing of taking measurements


If you are concerned about the accuracy of your blood pressure readings, talk to your doctor.



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What is a blood pressure monitor?

A blood pressure monitor is a device that measures the pressure of blood in your arteries. It is used to diagnose and monitor high blood pressure (hypertension), a condition that can increase your risk of heart disease, stroke, and other health problems.

What are the different types of blood pressure monitors?

There are two main types of blood pressure monitors: upper arm monitors and wrist monitors. Upper arm monitors are generally considered to be more accurate than wrist monitors.

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How do I troubleshoot my BP Monitor?

Here are some tips for troubleshooting BP monitor errors:


  • Make sure that the batteries in your monitor are fresh.
  • Clean the cuff and inflation system regularly with a damp cloth.
  • Do not take your blood pressure immediately after exercising or eating.
  • Avoid talking or moving too much while the monitor is taking your blood pressure.
  • If you are still having problems, consult the manufacturer's instructions or contact customer support for assistance.


Common FAQs

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I want to register a complaint regarding a product?

You can register your complaint regarding any issue at https://support.beatxp.com/complain.

My product has not been picked up for replacement yet?

You can register your complaint regarding any issue at https://support.beatxp.com/complain.



I have not received my product after replacement yet?

You can register your complaint regarding any issue at https://support.beatxp.com/complain.



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How can I cancel my order?

You have the option to cancel your order before it is shipped.


To cancel the order:

If you have an account:

  • Login to your account.
  • Go to My Orders.
  • Cancel the desired order.


If you don’t have an account, create an account at https://www.beatxp.com/login/ and follow the steps mentioned above.



I want to change my delivery address?

Before the order is shipped:

  • Cancel the order on the website and place the order again with the correct address.
  • Contact our customer care team to change the delivery address.
  • By Email: support@beatxp.com


*Delivery address cannot be changed once the product has been shipped.

I want to change my product colour?

 Before the order is shipped, cancel the order on the website and place the order again with the desired product colour.


*Product Colour cannot be changed once the product has been shipped.



I have lost my invoice copy, what should I do?

Order placed through Amazon/FK/Any other ecommerce marketplace: Locate your invoice in the order details of your account on the website from where you placed the order for beatXP products.


Order placed on the website: Login to beatXP Account, and then open My Orders, and download invoice from there.



Query regarding B2B?

You can raise any queries regarding B2B orders at https://www.beatxp.com/bulk-order-enquiry/.



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When can I expect the delivery of my product?

Once you receive the shipping confirmation, your package will be delivered within 3-5 business days. We are constantly working to get your order delivered as soon as possible.

How do I track my order details?

An email, a SMS and a WhatsApp text with the tracking number will be sent once the order has been dispatched from our warehouse. You can also track your order from your account on the website by clicking "Track your Order".


If you are an existing user you can simply log in to your account and track your current and past order details. However, if you haven’t made an account and have signed in as a guest user - we advise you to create your account with the same guest user mobile number.


*Please note that it can take some time before the tracking information is uploaded.



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Payment for the order has been deducted from my account, but no order details have been received?

Your order details may have not been captured with us. The amount will be refunded to your account in the next 5-7 working days.

What payment options do you have?

Keeping in mind the health and safety in these times, we accept prepaid and COD orders. You can choose to pay by the following options:


  • Credit/Debit Card Payment
  • Net Banking
  • Wallets – PhonePe, Amazon Pay, FreeCharge, Payzapp
  • UPI/QR