Wireless Earbuds

46

Select your Wireless Earbuds

474
Pulse XPods
415
Tune XPods
485
Echo Xpods
423
Wave XPods
419
Vibe Xpods

Support

Common questions

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Warranty Delivery Payment Order Related
1
3

I want to register a complaint regarding a product?

You can register your complaint regarding any issue at https://support.beatxp.com/complain.

My product has not been picked up for replacement yet?

You can register your complaint regarding any issue at https://support.beatxp.com/complain.



I have not received my product after replacement yet?

You can register your complaint regarding any issue at https://support.beatxp.com/complain.



2

When can I expect the delivery of my product?

Once you receive the shipping confirmation, your package will be delivered within 3-5 business days. We are constantly working to get your order delivered as soon as possible.

How do I track my order details?

An email, a SMS and a WhatsApp text with the tracking number will be sent once the order has been dispatched from our warehouse. You can also track your order from your account on the website by clicking "Track your Order".


If you are an existing user you can simply log in to your account and track your current and past order details. However, if you haven’t made an account and have signed in as a guest user - we advise you to create your account with the same guest user mobile number.


*Please note that it can take some time before the tracking information is uploaded.



2

Payment for the order has been deducted from my account, but no order details have been received?

Your order details may have not been captured with us. The amount will be refunded to your account in the next 5-7 working days.

What payment options do you have?

Keeping in mind the health and safety in these times, we accept prepaid and COD orders. You can choose to pay by the following options:


  • Credit/Debit Card Payment
  • Net Banking
  • Wallets – PhonePe, Amazon Pay, FreeCharge, Payzapp
  • UPI/QR


5

How can I cancel my order?

You have the option to cancel your order before it is shipped.


To cancel the order:

If you have an account:

  • Login to your account.
  • Go to My Orders.
  • Cancel the desired order.


If you don’t have an account, create an account at https://www.beatxp.com/login/ and follow the steps mentioned above.



I want to change my delivery address?

Before the order is shipped:

  • Cancel the order on the website and place the order again with the correct address.
  • Contact our customer care team to change the delivery address.
  • By Email: support@beatxp.com


*Delivery address cannot be changed once the product has been shipped.

I want to change my product colour?

 Before the order is shipped, cancel the order on the website and place the order again with the desired product colour.


*Product Colour cannot be changed once the product has been shipped.



I have lost my invoice copy, what should I do?

Order placed through Amazon/FK/Any other ecommerce marketplace: Locate your invoice in the order details of your account on the website from where you placed the order for beatXP products.


Order placed on the website: Login to beatXP Account, and then open My Orders, and download invoice from there.



Query regarding B2B?

You can raise any queries regarding B2B orders at https://www.beatxp.com/bulk-order-enquiry/.



Still facing any Issue?

Register your complaint and our team will get back to assist you.

Register a Complaint